Frequently Asked Questions
Nappies
What can these hand gloves be used for?
PlanetCare Gloves are multipurpose gloves. They can be used for food handling, preparation and general Cleaning.
What are these hand gloves made out of?
Our gloves are made of (non-GMO) cornstarch, PBAT and PLA (obtained from fermented food plants, such as cassava, sugarcane, and other renewable resources).
Where are these hand gloves manufactured?
They are manufactured in China with TUV Austria home-compostable certification
Can I have the specific dimensions and thickness of the gloves? How many gloves are present in one packet of PlanetCare hand gloves?
Each hand glove for size L is 28cm length and 15cm width with 20micros thickness. There are 100pcs of gloves in a single pack and 20 packs in a carton.
Are these gloves compostable and eco-friendly?
Yes, the glove material is certified by TUV Australia as home-compostable. They are 100% compostable within 3-6months.
Are these gloves latex-free and ambidextrous?
Yes, they are latex-free, powder-free and can be used for either hands equally (right or left), ensuring ease of use and comfort.
Baby Wipes
Do you have a third-party shipping partner? Who is it?
Depending on the location and the current performance of the courier company, we use Sendle, Couriers Please or Allied Transport among others.
What are your shipping charges?
We offer FREE Delivery to all parts of Australia on all our products except the Toothbrushes.
How long will it take my orders to be delivered?
Delivery to capital cities is usually within 5-7 business days of order payment confirmation.
Regional cities and towns could take 10-14 business days, depending on the location.
How can I check the progress and the current location of my order?
We provide you with tracking details and alternatively, you can send an email to info@progenystores.com.au for updates on your order.
Do you offer international shipping?
We are currently not offering international shipping at this time. We are currently exploring options for international fulfilment.
What if I am unavailable to receive my order?
The courier companies will be sending you a request to confirm options for delivery – including leaving your product in a safe area or front door of your house.
PlanetCare Bamboo Toothbrushes
Why the idea of Bamboo toothbrushes?
In Australia, we use over 50 Million toothbrushes every year. In the same amount of time, over 30 million of those toothbrushes end up in the landfill. Some of those seeps into our oceans and seas due to floods and other environmental actions, forming marine debris that’s harming marine lives. We believe that you should have ease of mind in knowing that you can dispose of and purchase toothbrushes without harming the environment.
Why use Bamboo as the core ingredient?
We tend to use bamboo because it’s biodegradable and environmentally friendly which means that it will deteriorate in the landfill faster than other products. Bamboo contains a multitude of antimicrobial barricades that are retained in its transformation into a bamboo fiber. Most varieties of microbes and insects attacking bamboo plants die upon contact. This attribute of bamboo makes it one of the cleanest and hygienic materials to use, especially with your teeth.
What are the toothbrush bristles made of?
They are made from nylon. Our toothbrush bristles are BPA-free, making them safe and effective. At this time, there are no 100% plant based and effective bristle, but we keep exploring and conducting more research.
Are there different bristle colors available?
We have the following bristles for the Adult toothbrushes :
a. Charcoal-coated bristles
b. Natural Cream Colored bristles
c. White Bristles
d. Multi-Colored bristles
The child toothbrushes come in white and multi-colored bristles.
Where are these bamboo toothbrushes manufactured?
Our toothbrushes are produced in Vietnam and China in an ISO 9001 facility with an FSC 100% Bamboo with an independent confirmation
What is minimum quantity of toothbrushes that can be bought?
Exactly as we say. We expect a minimum of $2 Gold coin per toothbrush with ten toothbrushes as minimum order quantity. So, the minimum spend is $20 + Shipping charges.(for 10pcs)
Hand Gloves
What can these hand gloves be used for?
PlanetCare Gloves are multipurpose gloves. They can be used for food handling, preparation and general Cleaning.
What are these hand gloves made out of?
Our gloves are made of (non-GMO) cornstarch, PBAT and PLA (obtained from fermented food plants, such as cassava, sugarcane, and other renewable resources).
Where are these hand gloves manufactured?
They are manufactured in China with TUV Austria home-compostable certification
Can I have the specific dimensions and thickness of the gloves? How many gloves are present in one packet of PlanetCare hand gloves?
Each hand glove for size L is 28cm length and 15cm width with 20micros thickness. There are 100pcs of gloves in a single pack and 20 packs in a carton.
Are these gloves compostable and eco-friendly?
Yes, the glove material is certified by TUV Australia as home-compostable. They are 100% compostable within 3-6months.
Are these gloves latex-free and ambidextrous?
Yes, they are latex-free, powder-free and can be used for either hands equally (right or left), ensuring ease of use and comfort.
Shipping
Do you have a third-party shipping partner? Who is it?
Depending on the location and the current performance of the courier company, we use Sendle, Couriers Please or Allied Transport among others.
What are your shipping charges?
We offer FREE Delivery to all parts of Australia on all our products except the Toothbrushes.
How long will it take my orders to be delivered?
Delivery to capital cities is usually within 5-7 business days of order payment confirmation.
Regional cities and towns could take 10-14 business days, depending on the location.
How can I check the progress and the current location of my order?
We provide you with tracking details and alternatively, you can send an email to info@progenystores.com.au for updates on your order.
Do you offer international shipping?
We are currently not offering international shipping at this time. We are currently exploring options for international fulfilment.
What if I am unavailable to receive my order?
The courier companies will be sending you a request to confirm options for delivery – including leaving your product in a safe area or front door of your house.
Purchasing, Returns and Exchange
Do you offer a subscription offer?
We do not offer a subscription. We believe that while it may offer some convenience to you, the continuation of payment may have a negative impact for many others. For us, we offer, everyday low price and we reward our repeat customers with some small gesture of “Gift from the earth” or “Nature’s Gift”.
What should I expect with “Nature’s Gift” as a repeat customer?
In addition to low prices, our nature’s gift could be a bamboo cotton bud, toothbrushes for your baby or any other item that helps reduce plastic in your house.
If I am unhappy with my product, can I return it?
You can return all unopened packs within seven days of receiving the order. Please refer to our Terms and Conditions.
I have received the wrong product, is it possible for me to exchange it?
If this is our error* we’ll ship the right product to you immediately no cost.
However, if this was your error*, you will need to inform us within two days of receiving the order. Otherwise, to provide an exchange, you will need to return the incorrect products via registered post with pre-paid postage. Please refer to our Terms and Conditions.
*as indicated by the order details in our system
I have placed an order by mistake, can I cancel it and get a refund?
You would need to inform us within 24hrs of placing the order. If the order is already in transit, a refund may not be possible.
How can I update/ change my payment/address details?
Update/change of address and payment can be done in your account settings.
Where can I view my previous orders?
Log in to account and you will click on “My Orders”. All orders will be displayed under my order.
What is the process for a refund?
If for any reason you are not satisfied with our product you can send a mail to engage@progenystores.com.au or call the number to arrange for a refund.