We rarely expect this, but if you’ve received an incorrect order from us, please do not hesitate to inform and request for a substitution or a full refund from us. If the shipment that you have gotten is damaged, please ensure that you return it to us within 7 days of receiving the order.  Please note that the shipment or item being returned ought to be in an unused condition, with every original label and price stickers appended. We won't acknowledge and start refund or trade for a shipment that has been utilized or is missing labels.

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Return Process

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To return a product please email us at info@progenystore.com.au within 7 days of customer receiving the delivery and we will revert back to you with a Unique Return Number (URN) . Once you receive the URN, you can proceed to place the product securely in its original packaging and mail it back to us on the following address:

18 Airlie Avenue, Point Cook VIC 3030.

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Please Note: you will be responsible for all return shipping fees. We recommend that you keep a track of the package that is being returned for a hassle-free exchange or refund.

 

Refund Process and Policy

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When we receive the returned shipment, it will undergo a small inspection to assess the quality of the product after which a refund or replacement will be initiated. Please be patient and allow us 7 business days to process your refund or exchange process. In case of a refund, it will be processed as quickly as possible and the return payment will be made by the same method and into the same account that the customer had made the original payment from.

 

If an error has been made on our end i.e. wrong nappy size or damaged product, we will make sure that your package is replaced efficiently as long as you send as a return request within 7 days of the delivery.

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If there was an error made on your end i.e. wrong side of nappy, we will be more than happy to offer you with an exchange, as long as you send as a return request within 7 days of the delivery.

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Sale items are not applicable for a refund or exchange and cannot be returned.